Cancellation Policy

 

It’s important to understand that when forgetting or cancelling appointments without giving enough notice, our small business loses the opportunity to fill that appointment time, and other clients waiting for appointments miss out on receiving services. For the benefit and respect of all our clients and professionals, booking appointments through Boulevard are subject to the following terms:

  • You may cancel or modify your appointment without charge anytime 24 hours preceding the start time of your appointment.
  • Less than 24 hours notice is considered a “Late Cancellation” and will result in a charge up to 100% of the scheduled service(s).
  • If you do not cancel your appointment or do not show up for your scheduled appointment, you will be considered a “No Show” and charged full price of the scheduled service(s).
  • Appointments that are booked within the 24-hour period are still subject to the cancellation policy.
  • As a courtesy, appointment confirmation messages are sent 48 hours in advance of appointments by both SMS and email to the contact information given at time of booking. Failing to respond to those confirmation messages does not automatically cancel your appointment.  Appointments are considered confirmed at the time of booking and are only considered cancelled upon notice from you.  
  • After your 3rd late cancellation or no show, a deposit of up to 100% of the service cost will be required for all future appointments. 
  • To ensure a full experience, please arrive at least ten minutes before your scheduled appointment time with clean lashes.
  • Late arrivals will be charged the full price of the scheduled service(s) even if there is not enough time to render them.
  • Complimentary appointments cancelled less than 24 hours before the scheduled time will result in the forfeiture of the service.
  • Consultations are reserved time with a Lash Artist and are subject to our 24-hour cancellation policy.  If you cancel or reschedule within 24 hours of your appointment, or do not show, a $25 late cancellation fee will apply. 
  • Children and additional guests are not permitted at appointments. If an appointment must be cancelled due to this policy, the late cancellation fee will apply.